POLICIES &
fine print.

OnyxWear is a UK-based dogwear brand. Streetwear-inspired, founder-led, built in Britain — engineered for the bond between owners and their dogs.

By accessing this website and placing an order, you agree to the following:

• All products are subject to availability.
• We may modify or discontinue products at any time.
• Prices are subject to change without notice.
• We reserve the right to refuse or cancel orders.

Some OnyxWear pieces are offered on a pre-order basis. The item is not currently in stock and is manufactured after your order is placed.

• Delivery timeframes are estimates, not guarantees.
• Manufacturing and shipping delays may occur.
• We provide updates wherever possible.

All prices are listed in GBP (£). Payments are processed securely through Stripe.

We do not store or have access to your card details.

OnyxWear ships within the UK and internationally.

Pre-order items are manufactured after purchase. Estimated delivery times are displayed on each product page.

We are not responsible for delays caused by:

• Couriers
• Customs processing
• Manufacturing delays

Under UK consumer law, you may cancel within 14 days of receiving your goods.

To be eligible for a return, the item must be:

• Unused
• In original condition
• Returned in its original packaging

Refunds are processed within 14 days of receiving the returned item.

Pre-orders can be cancelled any time before dispatch for a full refund.

Customers cover return shipping unless the item is faulty or incorrect.

OnyxWear products are designed for general use. The owner is responsible for correct sizing, fitting, and safe usage.

We are not liable for:

• Injury caused by misuse
• Damage from improper fitting
• Failure to supervise animals while in use

To the fullest extent permitted by law, OnyxWear shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

We collect and process personal data in accordance with UK GDPR.

Information collected may include name, email, shipping address, and order details — used to process orders, deliver products, and provide support.

Payments are processed securely via Stripe. We do not store payment details.

You may request access, correction, or deletion of your personal data at any time.

We reserve the right to update this policy at any time. Continued use of the website constitutes acceptance of any changes.

Questions about these terms or anything else?