ONYXWEAR LEGAL & POLICY INFORMATION

OnyxWear is a UK-based premium dogwear brand offering performance-focused accessories designed for control, durability, and modern aesthetics.

Website: https://onyxwear.app

Contact: jjkay2110@gmail.com

By accessing this website and placing an order, you agree to the following terms:

• All products are subject to availability
• We reserve the right to modify or discontinue products at any time
• Prices are subject to change without notice
• We reserve the right to refuse or cancel orders if necessary

Some OnyxWear products are offered on a pre-order basis. This means the item is not currently in stock and will be manufactured after your order is placed.

By placing a pre-order, you acknowledge that:

• Delivery timeframes are estimates and not guaranteed
• Manufacturing and shipping delays may occur
• We will provide updates where possible

All prices are listed in GBP (£). Payments are processed securely through Stripe.

We do not store or have access to your card details.

OnyxWear ships within the UK and internationally.

Pre-order items are manufactured after purchase. Estimated delivery times will be displayed on the product page.

Delivery times may vary depending on manufacturing and logistics conditions.

We are not responsible for delays caused by:

• Couriers
• Customs processing
• Manufacturing delays

Under UK consumer law, you have the right to cancel your order within 14 days of receiving your goods.

To be eligible for a return:

• The item must be unused
• The item must be in original condition
• The item must be returned in its original packaging

Refunds will be processed within 14 days of receiving the returned item.

Pre-orders can be cancelled at any time before dispatch for a full refund.

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

OnyxWear products are designed for general use. It is the responsibility of the owner to ensure correct sizing, fitting, and safe usage.

We are not liable for:

• Injury caused by misuse
• Damage resulting from improper fitting
• Failure to supervise animals while using our products

To the fullest extent permitted by law, OnyxWear shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

We collect and process personal data in accordance with UK GDPR.

Information we collect may include:

• Name
• Email address
• Shipping address
• Order details

This information is used to:

• Process orders
• Deliver products
• Provide customer support

Payments are processed securely via Stripe. We do not store payment details.

You have the right to request access, correction, or deletion of your personal data.

We reserve the right to update this policy at any time. Continued use of the website constitutes acceptance of any changes.

If you have any questions regarding these terms or policies, please contact:

Email: jjkay2110@gmail.com

Customer support: 07535122177